Help Desk Team Lead

Job Description

Help Desk Team Lead manages the performance of services to customers, ensure that service levels are achieved and that customers expectations are met or exceeded. The Help Desk Team Lead is also responsible for ownership of all customers incidents or logged service requests. The Help Desk Team Lead tracks the incidents to conclusion in line with SLAs and quality standards.

  • Education to degree level preferably in Satellite Communications or in Telecommunications
  • ITIL Service Deliery qualification is highly appreciated
  • At least 2 years's experience of managing a Service Desk
  • Proficiency in English oral and written
  • Precision, reliability, dynamism and flexibility


Be part of an innovative team that delivers quality affordable healthcare to communities nationwide.

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