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FROM : Frederick Estoesta

hi! 

I just want to express my appreciation to the service rendered to me by your staff in your branch at Colon area near Metro Gaisano. I just don’t have my receipt anymore that’s why I can’t remember the name of the person who assisted me but I could still remember her looks. She is a healthy lady about five feet height, she wears eyeglasses and yesterday she's the only store staffs who is wearing blue polo shirt.

I used to own a drugstore but I closed due to some concerns. It convinced me after experiencing being assisted by her for 2x that it is important that your employee are knowledgeable. She had explained to me the importance of completing the prescribed medicines. She even extends her effort in writing to my prescription the uses and time when I should take those medications. At first it is just a test for me if she really knew what she is saying until I realize I am already learning from her. I thought it is just to impress customer that's why she did that but then after my yesterday’s purchase, I am convinced that it is a practice for those people in the store to accommodate customers that way. 

I believe that this is a practice to all Generika stores and I am happy that there are still people who mind service over any other thing. I guess this is what makes Generika drugstore exceptional in the industry. Even having this customer's feedback online is very much marginalizing from other establishments in the industry.

People like this staff deserves appreciation from people like us who receives good customer service (please extend our appreciation to her good practice).

thank you very much!

Generika new ad campaign assures quality medicines and huge savings

Consumers' perception about generic medicines being inferior to branded drugs still exists today. Primarily, their doubt on generic medicines comes from the lack of information on the sources or manufacturers of these medicines. Many consumers consider generic medicines inferior since they are perceived to be locally-made and from cheaper ingredients.

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   May 27, 2015

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